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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
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Re: Case Assignment emails are not being sent to support reps
Hi John, Thank you for updating this thread. Yes, this is a normal behavior when the user assigns a case to themselves. For reference, please see SuiteAnswers Setting Customer Service Preferences | A…1 -
Re: Custom field added to Search FieldSet not showing in search API
Hi Kanika, Thank you for creating this thread. I'm tagging my colleague @Jeff Pineda-Oracle who has the expertise in this area. To any members who tried adding custom fields on their web store b…1 -
Re: Task Assignment Time Stamp Record
Hi Gregg, Please use below formula in your Task Saved Search. In Criteria tab System Notes: Field is Assigned In Resutls tab Formula (Text) Formula: CASE WHEN decode({systemnotes.field},'Assigne…1 -
Re: Email template for receipts
I am glad it finally worked, Kris. Thank you so much for your patience while working on this email template to be resolved. ? Thanks, Michelle Jabanes | Ask a Guru1 -
Re: Is there a way to post a report or saved search to a WebPage outside of NetSuite?
Hi Tom, Are you using a OneWorld account? If so, the ability to customize a report/search header is filed under Enhancement # 195827. Make sure to add details on the feature you are requesting when v…1
